Four Points By Sheraton Cuenca | Hotel in Cuenca

| 9.0 (524 Reviews) |  1 Bathroom
Cuenca Hotel | Four Points By Sheraton Cuenca

Hotel in Cuenca

Along with a restaurant, this smoke-free hotel has a health club and a bar/lounge. Free breakfast (local cuisine) is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a sauna, a 24-hour business center, and a hot tub are onsite.
Housekeeping is available on request.
Four Points By Sheraton Cuenca offers 120 accommodations with laptop-compatible safes and complimentary bottled water. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.


Recreational amenities at the hotel include a health club, a hot tub, and a sauna.

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Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169, Ecuador

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
TVTV
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
BreakfastBreakfast
Child FriendlyChild Friendly
Hot TubHot Tub
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • Bathtub or showerBathtub or shower
  • Private bathroomPrivate bathroom
  • TowelsTowels
  • Rainfall showerheadRainfall showerhead
  • Free toiletriesFree toiletries
  • Hair dryerHair dryer
BedroomBedroom
  • Heating (climate-controlled)Heating (climate-controlled)
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Air conditioning (climate-controlled)Air conditioning (climate-controlled)
  • Free cribs/infant bedsFree cribs/infant beds
  • Bed sheetsBed sheets
  • Guidebooks/recommendationsGuidebooks/recommendations
  • SoundproofingSoundproofing
  • DeskDesk
  • Laptop-compatible safeLaptop-compatible safe
  • PhonePhone
  • Water-efficient showers onlyWater-efficient showers only
  • RecyclingRecycling
  • Iron/ironing boardIron/ironing board
BreakfastBreakfast
  • 24-hour room service24-hour room service
  • 1 bar1 bar
  • 1 restaurant1 restaurant
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • Free local cuisine breakfast available 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekendsFree local cuisine breakfast available 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Free bottled waterFree bottled water
  • Coffee/tea makerCoffee/tea maker
ParkingParking
  • Free self parking on siteFree self parking on site
  • Free 24-hour roundtrip airport shuttleFree 24-hour roundtrip airport shuttle
  • Wheelchair-accessible parking and van parking availableWheelchair-accessible parking and van parking available
  • Airport shuttle on requestAirport shuttle on request
AccessibilityAccessibility
  • Wheelchair-accessible parkingWheelchair-accessible parking
  • 3 on-site accessible parking spaces3 on-site accessible parking spaces
  • Wheelchair-accessible registration desk height (inches): 44Wheelchair-accessible registration desk height (inches): 44
  • Height-adjustable showerheadHeight-adjustable showerhead
  • Elevator door width (inches): 42Elevator door width (inches): 42
  • ElevatorElevator
  • Wheelchair-accessible restaurantWheelchair-accessible restaurant
  • Braille signageBraille signage
  • Wheelchair-accessible registration deskWheelchair-accessible registration desk
  • Stair-free path to entranceStair-free path to entrance
  • Wheelchair-accessible path of travelWheelchair-accessible path of travel
  • Grab bar near toiletGrab bar near toilet
  • Well-lit path to entranceWell-lit path to entrance
  • Toilet grab bar height (inches): 24Toilet grab bar height (inches): 24
  • Low-height electrical outlets in bathroomLow-height electrical outlets in bathroom
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible van parkingWheelchair-accessible van parking
  • Wheelchair-accessible path to elevatorWheelchair-accessible path to elevator
  • Valet for wheelchair-equipped vehicleValet for wheelchair-equipped vehicle
ActivitiesActivities
  • Steam roomSteam room
  • Hot tubHot tub
  • Fitness centerFitness center
  • SaunaSauna
  • Swimming poolSwimming pool
EntertainmentEntertainment
  • Cable channelsCable channels
  • Premium channelsPremium channels
  • 32-inch flat-screen TV32-inch flat-screen TV
GeneralGeneral
  • Computer stationComputer station
  • Meeting roomsMeeting rooms
  • 24-hour business center24-hour business center
  • SpanishSpanish
  • EnglishEnglish
  • ElevatorElevator
  • ATM/banking servicesATM/banking services
  • Banquet hallBanquet hall
  • Free newspapers in lobbyFree newspapers in lobby
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
  • Double-glazed windowsDouble-glazed windows
  • Vegan dining optionsVegan dining options
  • Comprehensive food waste policyComprehensive food waste policy
  • Smoke-free propertySmoke-free property
  • Vegetarian dining optionsVegetarian dining options
  • TV in lobbyTV in lobby
Guest ServicesGuest Services
  • Laundry facilitiesLaundry facilities
  • Soundproofed roomsSoundproofed rooms
  • Free cribs/infant bedsFree cribs/infant beds
  • Wedding servicesWedding services
  • Multilingual staffMultilingual staff
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • Luggage storageLuggage storage
  • Dry cleaning serviceDry cleaning service
  • Daily housekeepingDaily housekeeping
  • 24-hour front desk24-hour front desk
  • Concierge servicesConcierge services
  • Laundry facilitiesLaundry facilities
InternetInternet
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
OutdoorsOutdoors
  • TerraceTerrace
  • GardenGarden

Policies

Check-in
Check-in
Check-in start time: 3 pm; check-in end time: midnight express check-in available
Check-out
Check-out
Check-out before noon
Child Policy
Child Policy
Children are welcome. rollaway/extra beds are available for usd 30.0 per day. free cribs (infant beds)!
Payment Policy
Payment Policy
Pet fee: usd 30 per pet, per stay service animals are exempt from fees rollaway bed fee: usd 30.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
Pets allowed for an extra charge of usd 30 per pet, per stay service animals are welcome, and are exempt from fees welcoming dogs and cats only 1 total (up to 40 lbs per pet) pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation food and water bowls are available
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted safety features at this property include a fire extinguisher

Reviews

jack
Oct 6, 2026 03:07:33 AM
Review Score:   6
Summary: Shower drain clogged, one shower and water all over the bathroom. Told front desk staff, next morning still nothing done. Total lack of response from front desk. Cleaning staff do very good work. Rest of stay very good.
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Room Arrangement

Room InfoFacilities
Junior Suite, 1 Bedroom
Room Size: 753 square feet m2
1 King Bed
Junior Suite, 1 Bedroom

General

Pet-friendly room, Square meters - 70, Square feet - 753, City view, Rollaway/extra beds (surcharge), Accessible bathtub, Visual fire alarm, Doorbell/telephone notification, Lever door handles, Height-adjusted amenities, Ping - 21, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Classic Room, 2 Queen Beds (View)
Room Size: 334 square feet m2
2 Queen Beds
Classic Room, 2 Queen Beds (View)

General

Pet-friendly room, Square meters - 31, Square feet - 334, City view, Mountain view, Wheelchair accessible, Number of bedrooms - 1, Rollaway/extra beds (free), Accessible bathtub, Visual fire alarm, Doorbell/telephone notification, Lever door handles, Height-adjusted amenities, Ping - 9, Lowered locks/deadbolt, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Classic Room, 1 King Bed (View)
Room Size: 334 square feet m2
1 King Bed
Classic Room, 1 King Bed (View)

General

Pet-friendly room, Square meters - 31, Square feet - 334, City view, Mountain view, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Roll-in shower, Transfer shower, Accessible bathtub, Portable bathtub seat, Bathroom grab bars, Raised toilet seat, Visual fire alarm, Doorbell/telephone notification, Lever door handles, Height-adjusted amenities, Ping - 9, Raised toilet seat height (inches) - 18, Raised toilet seat height (centimeters) - 46, Roll-in shower width (inches) - 38, Roll-in shower width (centimeters) - 96, Bed count minimum 1, Bed count maximum 1, Extra bed count 1

FAQ's

Is this Cuenca hotel pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cuenca hotel? 

Check-in time for Cuenca hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cuenca hotel have a swimming pool? 

Yes, this Cuenca hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cuenca hotel? 

Best-rates for the Cuenca hotel starts from $120 per night with includes Air Conditioner, Parking, Pool, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Transportation/Shuttle, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Breakfast, Child Friendly, Hot Tub, Internet, Kitchen, Laundry with all other facilities. RBO matches every traveller with their perfect accommodation, whether you are travelling with a group, friends, family, or pets.

Is Cuenca hotel a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cuenca hotel wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Cuenca hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cuenca hotel? 

Based on the information reported by the owner or manager, the Cuenca hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cuenca hotel? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Cuenca hotel are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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