DoubleTree by Hilton Surabaya | Hotel in Surabaya

| 8.9 (436 Reviews) |  1 Bathroom  27 Guests
Surabaya Hotel | DoubleTree by Hilton Surabaya

Hotel in Surabaya

Located in Surabaya, 1.1 miles from Sharp Bamboo Monument, DoubleTree by Hilton Surabaya has accommodations with free bikes, private parking, an outdoor swimming pool and a fitness center. Among the various facilities of this property are a shared lounge, a terrace and a bar. The property provides a 24-hour front desk, airport transportation, a kids' club and free WiFi throughout the property. At the hotel, every room comes with a desk. The rooms include air conditioning and a flat-screen TV, and some accommodations at DoubleTree by Hilton Surabaya have a safety deposit box. At the accommodation rooms come with a seating area. The breakfast offers buffet, continental or Full English/Irish options. At DoubleTree by Hilton Surabaya you'll find a restaurant serving Chinese, Dutch and Indonesian cuisine. Vegetarian, halal and gluten-free options can also be requested. The hotel has a playground. DoubleTree by Hilton Surabaya features amenities such as an on-site business center and sauna. Popular points of interest near the accommodation include Pasar Turi Train Station Surabaya, Joko Dolog Statue and Cheng Hoo Mosque. Juanda International Airport is 11 miles from the property.

DoubleTree by Hilton Surabaya is located in Surabaya.

This 308 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Pool, Business Services, and several others. This is a 5 star rated property and has over 436 reviews with the average score of 8.9 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 308 Bedrooms Hotel if you want to learn more about this RBO place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This DoubleTree by Hilton Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “DoubleTree by Hilton Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Jl. Tunjungan 12, Surabaya, 60275, Indonesia

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
Designated Smoking AreaDesignated Smoking Area
TVTV
ViewView
Wheelchair AccessibleWheelchair Accessible
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
OceanfrontOceanfront
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Wellness FacilitiesWellness Facilities
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • Special diet meals (on request)Special diet meals (on request)
  • Kids' mealsKids' meals
  • Wine/ChampagneWine/Champagne
  • FruitFruit
  • RestaurantRestaurant
  • Breakfast in the roomBreakfast in the room
  • BarBar
  • Coffee house on siteCoffee house on site
ParkingParking
  • Private ParkingPrivate Parking
  • ParkingParking
  • Parking garageParking garage
  • Parking on siteParking on site
AccessibilityAccessibility
  • Auditory guidanceAuditory guidance
  • Raised toiletRaised toilet
  • Visual aids (Braille)Visual aids (Braille)
  • Wheelchair accessibleWheelchair accessible
  • Visual aids (tactile signs)Visual aids (tactile signs)
  • Lowered sinkLowered sink
  • Toilet with grab railsToilet with grab rails
  • Bathroom emergency cordBathroom emergency cord
ActivitiesActivities
  • Nightclub/DJNightclub/DJ
  • FitnessFitness
  • Cooking classCooking class
  • PlaygroundPlayground
  • Kids' clubKids' club
  • SaunaSauna
  • Fitness centerFitness center
GeneralGeneral
  • SafeSafe
  • Soundproof roomsSoundproof rooms
  • Non-smoking roomsNon-smoking rooms
  • Facilities for disabled guestsFacilities for disabled guests
  • Family roomsFamily rooms
  • Wifi in all areasWifi in all areas
  • Air conditioningAir conditioning
  • Designated smoking areaDesignated smoking area
  • Smoke-free propertySmoke-free property
  • ElevatorElevator
Guest ServicesGuest Services
  • Fax/PhotocopyingFax/Photocopying
  • Express check-in/outExpress check-in/out
  • Daily housekeepingDaily housekeeping
  • Ironing serviceIroning service
  • Valet parkingValet parking
  • Meeting/Banquet facilitiesMeeting/Banquet facilities
  • 24-hour front desk24-hour front desk
  • Car rentalCar rental
  • ConciergeConcierge
  • Shuttle serviceShuttle service
  • Airport shuttleAirport shuttle
  • Shuttle service (additional charge)Shuttle service (additional charge)
  • Shuttle service (free)Shuttle service (free)
  • Airport shuttle (additional charge)Airport shuttle (additional charge)
  • ATM on siteATM on site
  • Dry cleaningDry cleaning
  • LaundryLaundry
  • Business centerBusiness center
  • Shared lounge/TV areaShared lounge/TV area
  • Room serviceRoom service
  • Tour deskTour desk
  • Private check-in/outPrivate check-in/out
InternetInternet
  • Free WifiFree Wifi
  • InternetInternet
  • WifiWifi
OutdoorsOutdoors
  • TerraceTerrace
  • Outdoor pool (year-round)Outdoor pool (year-round)
  • Outdoor poolOutdoor pool
  • Outdoor furnitureOutdoor furniture
Security/SafetySecurity/Safety
  • Fire extinguishersFire extinguishers
  • CCTV in common areasCCTV in common areas
  • CCTV outside propertyCCTV outside property
  • Security alarmSecurity alarm
  • Key accessKey access
  • 24-hour security24-hour security
  • Smoke alarmsSmoke alarms
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companiesProperty cleaned by professional cleaning companies
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Physical distancing in dining areasPhysical distancing in dining areas
  • Delivered food covered securelyDelivered food covered securely
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • Breakfast to-go containersBreakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Access to healthcare professionalsAccess to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Thermometers for guests provided by propertyThermometers for guests provided by property
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Process in place to check health of guestsProcess in place to check health of guests
  • Face masks for guests availableFace masks for guests available
  • First aid kits availableFirst aid kits available
  • Physical distancing rules followedPhysical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
  • Cashless payment availableCashless payment available
SpaSpa
  • Pool barPool bar
  • Kids' poolKids' pool
  • Beach chairs/LoungersBeach chairs/Loungers
  • Swimming pool toysSwimming pool toys
  • Shallow endShallow end
  • Swimming poolSwimming pool
Transportation/ShuttleTransportation/Shuttle
  • Airport pickupAirport pickup
  • Airport drop-offAirport drop-off

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Non refundable
Pet Policy
Pet Policy
Pets are not allowed
Dear valued guest,, we are glad to have you and thank you for staying with us, kindly be informed that surabaya city council will hold a street carnaval along tunjungan street which is dubbed as “karnaval nang tunjungan.” the event is held on sunday, october 30, 2022 from 2pm to 9pm. the event is open for public, you are welcome to join the event, in conjunction with the event, tunjungan street will be temporarily closed for vehicle access from 00.01 am until 11.59pm on 30 october 2022, hotel guests will still be able to travel in and out through jalan gemblongan (coming to hotel) and from jalan tunjungan turns to jalan genteng kali (for going out of hotel). do expect heavier traffic along the way and please make ample time to travel during this event. should you need any assistance, our security team is happy to help you on your way to or from the hotel, should you have any concerns or inquiries, please do not hesitate to let us know by dialing gsm mobile at +62 811 3200 5302, and we will be more than happy to assist you, thank you and we wish you a pleasant stay!

Reviews

Value for money:
8.87
Location:
9.25
Staff:
9.39
Facilities:
9.16
Comfort:
9.2
Cleanliness:
9.2
Johanne A.
Mar 23, 2026 07:00:00 AM
Review Score:   8
Germany
Reviewer Type: Family With Children
Travel Purpose: business
See All Reviews

Room Arrangement

Room InfoFacilities
King Guest Room
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Safe, Ironing facilities, Interconnecting room(s) available, Privacy curtain, Heating, Air conditioning, Smoke Alarm

Media & Technology

Telephone, Flat-screen TV, Radio, Video, TV

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Desk, Sitting area

Services

Wake-up service

Bedroom

Alarm clock
Deluxe King Room
Room Type: Triple
Room Size: 53 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Safe, Ironing facilities, Privacy curtain, Heating, Air conditioning, Smoke Alarm

Media & Technology

Telephone, Flat-screen TV, Radio, Video, TV

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Desk, Sitting area

Services

Wake-up service

Bedroom

Alarm clock
Deluxe King Suite
Room Type: Suite
Room Size: 59 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

Bathroom

Bathtub, Slippers, Bidet, Bathtub or shower, Bathrobe, Free toiletries, Toilet, Hairdryer

General

Safe, Ironing facilities, Interconnecting room(s) available, Privacy curtain, Heating, Air conditioning, Smoke Alarm

Media & Technology

Telephone, Flat-screen TV, Radio, Video, TV

Living Area

Desk, Sitting area

Services

Wake-up service

Bedroom

Alarm clock
Executive King Room - Lounge Access
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Safe, Ironing facilities, Interconnecting room(s) available, Privacy curtain, Heating, Air conditioning, Smoke Alarm

Media & Technology

Telephone, Flat-screen TV, Radio, Video, CD player, TV

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Desk, Sitting area

Services

Wake-up service

Bedroom

Alarm clock
Corner King Suite
Room Type: Suite
Room Size: 65 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

Bathroom

Bathtub, Slippers, Bidet, Bathtub or shower, Bathrobe, Free toiletries, Toilet, Hairdryer

General

Safe, Ironing facilities, Privacy curtain, Heating, Air conditioning, Smoke Alarm

Media & Technology

Telephone, Flat-screen TV, Radio, Video, TV

Living Area

Desk, Sitting area

Services

Wake-up service

Bedroom

Alarm clock
King Loft Duplex Suite
Room Type: Suite
Room Size: 102 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

Bathroom

Bathtub, Slippers, Bidet, Bathtub or shower, Bathrobe, Free toiletries, Toilet, Hairdryer

General

Safe, Ironing facilities, Privacy curtain, Heating, Air conditioning, Smoke Alarm

Media & Technology

Telephone, Flat-screen TV, Radio, Video, TV

Living Area

Desk, Sitting area

Services

Wake-up service

Bedroom

Alarm clock
King Room - Mobility Accessible
Room Type: Triple
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Safe, Ironing facilities, Interconnecting room(s) available, Privacy curtain, Heating, Air conditioning, Smoke Alarm

Media & Technology

Telephone, Flat-screen TV, Radio, Video, TV

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Desk, Sitting area

Services

Wake-up service

Bedroom

Alarm clock
Twin Room
Room Type: Triple
Room Size: 35 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Safe, Ironing facilities, Interconnecting room(s) available, Privacy curtain, Heating, Air conditioning, Smoke Alarm

Media & Technology

Telephone, Flat-screen TV, Radio, Video, TV

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Desk, Sitting area

Services

Wake-up service

Bedroom

Alarm clock
Executive Twin Room - Lounge Access
Room Type: Triple
Room Size: 35 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Internet

Internet facilities

General

Safe, Ironing facilities, Interconnecting room(s) available, Privacy curtain, Heating, Air conditioning, Smoke Alarm

Media & Technology

Telephone, Flat-screen TV, Radio, Video, CD player, TV

Bathroom

Bathrobe, Slippers, Free toiletries, Hairdryer

Living Area

Desk, Sitting area

Services

Wake-up service

Bedroom

Alarm clock

FAQ's

Is this DoubleTree by Hilton Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at DoubleTree by Hilton Surabaya?

Check-in time for DoubleTree by Hilton Surabaya starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the DoubleTree by Hilton Surabaya have a swimming pool?

Yes, this DoubleTree by Hilton Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in DoubleTree by Hilton Surabaya?

Best-rates for the DoubleTree by Hilton Surabaya starts from $54 per night with includes Entertainment, Internet, Parking, View, Wheelchair Accessible, Sports/Activities, Restaurant, Kitchen, Air Conditioner, Pool, Business Services, Wellness Facilities, Bar, Toiletries, Guest Services, Laundry, Ocean View, Oceanfront, Accessibility, Transportation/Shuttle, Breakfast, Child Friendly, Designated Smoking Area, TV, Balcony/Terrace, Security/Safety with all other facilities. RBO matches every traveller with their perfect accommodation, whether you are travelling with a group, friends, family, or pets.

Is DoubleTree by Hilton Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the DoubleTree by Hilton Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the DoubleTree by Hilton Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the DoubleTree by Hilton Surabaya?

Based on the information reported by the owner or manager, the DoubleTree by Hilton Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for DoubleTree by Hilton Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the DoubleTree by Hilton Surabaya are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $54
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